Version 2026-09-05
These Terms of Service ("Terms") govern your access to and use of Bytloop Mail (the "Service"), operated by Bytloop ("Bytloop", "we", "us", or "our"), a company organised under the laws of Bangladesh. By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and legally able to enter contracts. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms and "you" refers to that organisation. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
Bytloop Mail is a multi-tenant email platform for sending transactional and marketing email, managing shared inboxes, and running email campaigns. We may modify, add, or remove features at any time. We will make reasonable efforts to notify you of material changes in advance.
Your use of the Service is subject to our Acceptable Use Policy ("AUP"), which is incorporated into these Terms by reference. Violation of the AUP is a material breach and may result in immediate suspension or termination without refund.
Paid plans are billed in advance on a monthly or annual cycle, or on the terms agreed at the time of purchase. Fees are non-refundable except as expressly stated in these Terms or required by law. We use Paddle.com Market Limited ("Paddle") as our Merchant of Record for global self-serve purchases; Paddle's checkout terms apply to those transactions. Payments arranged directly with us (including Bangladesh bKash, Nagad, and bank-transfer settlements) are governed by these Terms and any invoice we issue you. All fees are exclusive of taxes; Paddle collects and remits VAT/GST/sales tax on our behalf where applicable. You are responsible for any tax obligations not handled through Paddle.
Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. You may cancel at any time from Settings → Billing; access continues through the end of the current paid period. We do not offer pro-rata refunds for partial billing periods. We may issue discretionary refunds for extended platform outages under our Service Level Agreement. This section and section 4 are restated on their own page as our Refund Policy; these Terms govern if the two ever diverge.
You retain all rights to the content you send, receive, and store through the Service ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, back up, and display Customer Data strictly as necessary to provide the Service. You represent that you have the right to grant us this licence and that Customer Data does not violate any third-party right or applicable law.
Our handling of personal data is described in our Privacy Policy. For customers processing personal data of individuals in the EEA, UK, or other jurisdictions with data-processing-agreement requirements, our Data Processing Agreement applies and is incorporated by reference.
The Service, including its software, design, documentation, and trademarks, is owned by Bytloop and its licensors. Except for the limited right to use the Service under these Terms, no other rights are granted to you. You may not reverse engineer, decompile, resell, or create derivative works from the Service.
Each party may receive non-public information from the other. Each party will use the same standard of care it uses to protect its own confidential information, and no less than reasonable care, to prevent unauthorised disclosure or use of the other party's confidential information.
We may suspend or terminate your access if (a) you materially breach these Terms or the AUP; (b) required by law or by an upstream provider (e.g. our email transport partner); (c) your account represents a security, deliverability, or reputational risk to the platform; or (d) fees remain unpaid past their due date and grace period. On termination, we will make Customer Data available for export for at least thirty (30) days unless prohibited by law; after that period we may permanently delete it.
Except as expressly stated in these Terms, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any specific email will be delivered.
To the maximum extent permitted by law, Bytloop and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or in connection with the Service. Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 100.
You will indemnify and hold Bytloop harmless from any third-party claim, loss, or damage arising from (a) your Customer Data; (b) your use of the Service in violation of these Terms, the AUP, or applicable law; or (c) your infringement of any third-party right.
These Terms are governed by the laws of Bangladesh, without regard to conflict-of-laws principles. The courts sitting in Dhaka, Bangladesh have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
We may update these Terms from time to time. Material changes will be announced at least fourteen (14) days in advance by email to your account owner or by a notice in the dashboard. Continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms.
These Terms, together with the AUP, Privacy Policy, DPA (where applicable), and any order form, constitute the entire agreement between you and Bytloop regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets.
Bytloop
Dhaka, Bangladesh
hello@bytloop.com